Your privacy matters to us.

Here is what you need to know, in plain English.

We never sell your data.

Not to advertisers. Not to data brokers. Not to anyone. Your information is yours. Period.

We never share your data for marketing.

Your personal information is never shared with third parties for marketing or commercial purposes. The only exception is service providers that help run our site (like email delivery), and they are contractually bound to protect your data.

Your AI conversations are private.

Nothing you type into our AI assistant is used for training any model. Your questions are processed to generate answers, but they are never sent to any third party for training, fine-tuning, or model improvement.

We only collect what we need.

When you fill out a contact form, we ask for your name, email, and company so we can get back to you. We track basic page visits to improve the site. That is it.

You can request access to, correction of, or deletion of your personal information at any time. Reach out to privacy@iaxai.io.

Legal Details

Last updated: April 2026

1. Information We Collect

We collect personal information you voluntarily provide when you submit a contact form on our website, including: first name, last name, email address, company name, and phone number (optional). We also collect non-personal usage data through standard web analytics, including pages visited, time spent on site, referring URL, browser type, and device type.

2. How We Use Your Information

We use your personal information solely to respond to your inquiries, schedule product demonstrations, and communicate about our services. We use non-personal usage data to analyze website performance and improve user experience. We do not use your information for automated decision-making or profiling.

3. Data Sharing and Sale

IaxaI Inc. does not sell, rent, lease, or otherwise share your personal information with any third party for their marketing or commercial purposes. We may share information with service providers who assist in operating our website (such as email delivery services), but only to the extent necessary for them to perform their services, and they are contractually obligated to protect your data.

4. AI Assistant Data

Questions submitted to the AI assistant on our website are processed to generate responses from our published documentation. These interactions are not used to train any artificial intelligence or machine learning model. Conversation data is stored locally and is not transmitted to third-party AI providers for training, fine-tuning, or model improvement purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. Our product, Concord, is designed with data sovereignty as a core principle. Customer data processed by Concord remains within the customer's controlled environment.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for the duration of our business relationship and a reasonable period thereafter.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at privacy@iaxai.io. We will respond to your request within 30 days.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of material changes by updating the “Last updated” date at the top of this page. Your continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

For any questions or concerns about this privacy policy, contact us at: privacy@iaxai.io. IaxaI Inc., Birmingham, Alabama.